Outsourcing Service Manager

Responsibilities:

• Manage a country-wide team of HR services / outsourcing delivery consultants to ensure meeting SLA;
• Provide expertise to the service team on Chinese Labor Law, Contract Law and other HR regulations
• Liaise with client to ensure delivery of agreed HR related services (Payroll, Social Contributions and Medical Insurances)
• Support sales team to furnish Compensation and Benefits information to bid for HR services and outsourcing contracts.
• Head the “Quality” initiatives of the service delivery team

Core Competence Required:

• Min 3 years operations management experience in a service provider environment
• Must be experienced in engaging with clients regarding SLA (service level agreements)
• Experienced in managing a team of service / delivery consultants; especially delivery HR solutions and services
• Sound knowledge of Chinese Labor Law and Labor Contract Laws.
• Experience in HR consulting / Recruitment industry a bonus
• 4 year Bachelor Degree and above in any field.
• Very strong spoken and written English communication skills.
• Strong sense of integrity, resourceful, initiative, self-motivated, sociable creative.
• Able to travel; Key cities but not limited to:Beijing, Shanghai, Guangzhou.

Interested & suitable candidates please post your CV to info@kellyservices.cn