Business Process Outsourcing (BPO)

Outsourcing Services

As a world leader human resources solutions company, we develop tailored solutions for clients to focus on core HR business.

Service Advantages:

• Global network
• Innovative strategies
• Tailored consulting solutions
• Dedicated branch network that is 100% company owned
• Proven quality system
• Rapid response
• Professional services

Industry Advantages:

• Manufacturing
• FMCG
• PMCG
• Finance
• Telcommunication
• Energy

Outsourcing Group provides the following services:

• Payrolling Services:
  • Customized Payroll module setups
  • Payroll processing and disbursements
  • Individual Income Tax submission
  • Social Insurances processing
  • Non Citizen China employment assistance
  • Online HR tool for employee self services (view pay details and / or insurances etc)
  • Flexible modular adoptions
• Workforce Deployment Services:
  • Operate under China Deployment License
  • Deployment termed Labor Contract services
  • Short / long term and Project Based contracts
  • Headcount based deployed per month
• RPO (Recruitment Process Outsourcing) Services:
  • End-to-end recruitment process outsourcing
  • Customized functions process outsourcing
  • Cost effective recruitment strategy
  • Result orientated arrangement (on-site and/or dedicated team)
• BPO (Business Process Outsourcing) Services:
  • Specilized Customized Outsourcing e.g.
    • Sales Force Outsourcing
    • Field Services Outsourcing
    • High Volume Data / Image capturing Processing
  • Training and HR Administration Outsourcing

Our Methodology

Kelly Services adopts the BOT (Build, Operate and Transfer) approach in our solution implementation.

Build: A team of solution and implementant consultants will initiate the effort in
1) Understanding Client's requirements
2) Focusing and Scoping the impact areas
3) Developing a Solutions
4) Apply Kelly Project Implementation Methodology
5) Charting the Road Map towards a successful deployment of solution(s).

Operate: A team of project consultants will ensure:
1) Processes are adopted and applied
2) Changes are understood and executed
3) Trainings are conducted and Learning is achieved
4) Monitoring and Governance mechanism are in place

Transfer: Ensuring a smooth transition over to Operation team:
1) Operationalize all processes
2) SLA (Service Level Agreement) and KPI (Key Performance Indicators) established
3) Completion of all Documentation and Trainings
4) Establishing Support Mechanism and Period Management and Controls